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Refunds & Returns

Thank You!

Thank you for your purchase, your trust, and your honesty... now, our Legal department wants us to include formal language below.

Returns

Requests for returns or refunds must be made within 7 days of receiving your order. If you need to return or refund your order, please read the following instructions carefully:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

If 7 days have gone by since your purchase then, unfortunately, we can’t offer you a refund or exchange.

Because our most of our products are custom made by demand, we do not offer returns for change of mind and all sales are final. If your product is damaged or has any issues, you will find instructions below. 

We require a receipt or proof of purchase to be able to accept returns.

BirthCanva is not responsible for the Return shipping fees. We need a receipt or proof that the order has been shipped back to us to be able to give you a Refund.

Please do not send your purchase back to the manufacturer.

Typical reasons for returns and exchanges

You received the wrong item

Although we try to be as organized as possible, it can happen that you receive the wrong item. This is very rare but it can happen, so in this case, immediately contact our Support Team at info@birthcanva.com and we give you instructions where to return the order and we send the right one to you as soon as possible.

    You received a damaged/faulty item

    TOP QUALITY is our highest priority but it can happen that a damaged item is sent out by mistake or that your order has been damaged due to logistics. In this case, we either give you a Full Refund or send a new item to you, it´s totally your choice. If this happens, please contact info@birthcanva.com and give us your order number and include a photo of the damaged item(s).

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      Refunds (if applicable)
      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. You can also send a proof of that you have shipped back the order to us to get your refund faster.
      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

      Late or missing refunds (if applicable)
      If you haven’t received a refund yet, first check your bank account again.
      Then contact your credit card company, it may take some time before your refund is officially posted.
      Next, contact your bank. There is often some processing time before a refund is posted.
      If you’ve done all of this and you still have not received your refund yet, please contact us at info@birthcanva.com

      Exchanges (if applicable)
      We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@birthcanva.com and attach a picture with the damaged/defective product.


      Shipping of returned items
      To return your product, you should Contact info@birthcanva.com for further instructions.

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

      If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


      Contact us at info@birthcanva.com if something is still unclear :) 
      Thanks!